Refund policy

If you are not satisfied with our products or service, we're here to help!

Please contact us and we will work together to negotiate a solution to your satisfaction.

Email: support@jxfitnesspro.com (Recommended)

Returns & Exchanges

All return/refund requests must be submitted within 30 days of receipt. Please review the policy below and follow the corresponding process.

1. Order Delivered

Damaged/Defective Items---- If your item arrives with significant damage, defects, signs of use, or severely damaged packaging, contact customer service to request a return & refund, or partial refund and replacement parts.Return shipping is covered by the seller.
Seller’s Error----For wrong items shipped or late delivery, contact customer service to process a return & refund. Return shipping is covered by the seller.

Buyer’s Personal Reasons----Returns due to change of mind or other personal reasons are allowed only if the item is unopened and in original packaging.Buyer is responsible for return shipping costs.
Misuse Damage----Refunds will not be approved for damage caused by improper use or mishandling.

Note: If the package is damaged or opened upon delivery, please provide photos/videos with your return request.

2. Shipped but Not Received

· Delayed Logistics：If your order has not arrived due to slow logistics, contact customer service for the latest delivery update. If we cannot fulfill the promised delivery time, you may apply for a refund.

Delivery Issues: If the logistics show delivery but you did not receive it, and it’s not due to your error (e.g., wrong address), you can apply for a refund.

Buyer’s Cancellation：If you request a return for personal reasons after the order has shipped, we will attempt to intercept the package. The buyer is responsible for the return shipping costs.

3. Order Not Shipped

Cancellations made within 24 hours of ordering will receive a full refund, processed within 1–3 business days.

How to Process Refunds

Damaged Items：Contact customer service with your order number + photos/videos of the damage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Personal Return Requests：Contact support with your order number and proof that the item is unopened and in original condition. Once approved, return the item at your cost. Refunds will be issued after inspection.Refund path and timeline are the same as above.
Unshipped/In-Transit Orders：Cancel within 12 hours by contacting customer service. For shipped orders, we will attempt interception. Return shipping fees apply to the buyer. Refunds will be processed after we receive and check the returned goods. Refund path and timeline are the same as damaged items.

Late or missing refunds(if applicable)

If you haven’t received your refund, double-check your bank account first.Then reach out to your credit card provider, as refunds may take a while to post officially.Next, contact your bank — refunds usually require processing time before they appear in your account.If you’ve completed all these steps and still haven’t received your refund, please reach out to our support team.

Address Change / Order Cancellation

Address changes and order cancellations are only accepted within 12 hours of placing your order. Please contact us promptly by email within this period.

Orders that exceed the 12-hour window will be handed over to the shipping carrier, and no further modifications will be allowed.We appreciate your understanding and support. Thank you!